Delivery Information

 At Mothers Goodies we understand how important cost is, with postage from £1.10 we are sure you will be happy.

We try not to over package our products, We believe in letting the products do the talking not the label, this way we can keep the cost down further.

We do however use lots of protective packing to make sure your items arrive safe.

We work out our postal costs based on weight of your order.

We charge ONLY the cost of the postage plus the cost of the packing & protection.

We certainly do not profit from postage charges.

As we feel fresh is best at Mothers Goodies we make our stock in small amounts or to order. Please understand that some of the items you order may need to be made by hand before posting. Some items need time to made and also set before they can be packaged, so please be aware, from time to time, you may experience a small delay before your items are dispatched. We aim to start to process orders the next working day and post within three- five working days,depending on how busy we are, (you will be notified of any possible delays immediately).

We use Royal Mail to safely deliver our packages, although Large & XL parcels will be sent via courier. We are now pleased to be able to offer next day delivery from the day your goodies are ready. During busy times we will let you know that dispatch times are delayed.

If you have any questions or queries regarding delivery please contact us.

email- info@mothersgoodies.co.uk (usual response time 20mins-24 hours)

or if you prefer to talk to someone,call me on my mobile, Dawn at Mothers Goodies

078078786000 : 10am- 3pm daily excluding Mondays, Weekends and public holidays.

I can also be contacted on 01746 769940 which is the shop numberTuesday- Friday.

I will do my utmost to answer you call but please be aware that I am busy so may not always get to you straight away.

 

EXPRESS OPTIONS. PLEASE ALLOW TIME FOR YOUR GOODIES TO BE MADE.

NEXT DAY – (2 WORKING DAYS): INCLUDES MAKING OF YOUR GOODIES, NEST DAY DELIVERY FROM DISPATCH DATE TRACKING, TXT/EMAIL ALERTS AND SIGNATURE REQUIRED FROM £10.20

ORDER OVER 10KG ARE STRICTLY COLLECTION ONLY OR VIA SPECIAL ARRANGEMENTS. If you are planing to order a very large shipment, please contact us in advance to avoid postage issues at the checkout.

T & C’s Delivery service: Delivery times are calculated in working days Tuesday to Friday. Any orders placed after 3pm will not be considered for process until the next working day. In case of bank holidays please allow an extra two working days and over the Christmas period up to five further working days. If you are unsure if you order falls under a busy periods please check for updates on delivery times/delays.

Mothers Goodies will update your order status on dispatch to advise you when your order is complete. You may also receive an email providing delivery information and tracking details.

Please allow at least 7 days before contacting us if you are concerned regarding your delivery. We will attempt to email you if we become aware of an unexpected delay.
Important Information
All small/medium orders are sent out via Royal Mail 1st/2nd class post service, orders of large value or size will be delivered via a courier service & may require a signature, if you are not present a card will be left to advise you what action to take next. You may also receive a SMS message or emails from the delivery company. Unfortunately Mothers Goodies can not take responsibility for customer items that are not collected once delivery has been attempted. Customers are responsible for the goods once they have been delivered or delivery has been attempted by the carrier. Please ensure you follow the advice from the delivery company.

Mothers Goodies can not take responsibility for incorrect address details provided by the customer. Please ensure all details entered are correctly.

Thank you.

Mothers Goodies