Terms & Conditions For Mothers Goodies
All Products are hand made by Mothers Goodies on the premises.
Ordering online or instore
Whilst all efforts are made to ensure accuracy of description, colours, sizes and pricing, there may be occasions where errors arise. In the event of a mistake or delay you will be contacted with a full explanation and a solution will be offered. The contract is confirmed upon supply of goods.Once the goods have been received and taken away from store personalised items are not eligible for refund.. Please note Mothers Goodies can not be held responsible for instances where errors are made due to customer information being provided incorrectly by the customer or if the customer simply no longer likes the item.
Cases where customers feel the item they have received is not as they requested they must contact Mothers Goodies within 7 days where we will do our upmost to resolve the situation.
Personalised items are also not eligible for exchange.
We try to make the delivery process as simple as possible. Delivery times are calculated in working days Monday to Friday. Any orders placed after 3pm will not be considered for process until the next working day. In case of bank holidays please allow an extra two working days and over the Christmas period and busy periods please check for updates on delivery times/delays.
Mothers Goodies will update your order status on dispatch to advise you when your order is complete.
As all items are hand made, mostly to order. We aim to produce the items within 1-3 working days and deliver within 5-7 working days. Please allow at least 7 days before contacting us if you are concerned regarding your delivery. We will attempt to email you if we become aware of an unexpected delay.
Please be aware all Mothers Goodies products are handmade, many items are made fresh to order to ensure freshness, therefore for orders of Bath bombs, soaps & some candles please allow additional time. If you are concerned regarding dispatch of an item please feel free to enquire before ordering.
All small/medium orders are sent out via Royal Mail 1st/2nd class post service, orders of large value or size will be delivered via a courier service & may require a signature, if you are not present a card will be left to advise you what action to take next. Unfortunately Mothers Goodies can not take responsibility for customer items that are not collected once delivery has been attempted. Customers are responsible for the goods once they have been delivered or delivery has been attempted by the carrier. Please ensure you follow the advice left by the carrier company.
Mothers Goodies can not take responsibility for incorrect address details provided by the customer. Please ensure all details entered are correctly.
Delivery and Returns
Mothers Goodies returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us IMMEDIATELY and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. Orders that are not reported within 12 hours of delivery may not be refunded.
we only accept returns if the item is damaged for not fit for purpose, not if the item has been ordered incorrectly.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. (This excludes personalised items).Returns will take approximately 7-14 working days to process once the goods have arrived. Items must be in original packaging and unused condition, in all original boxes, packaging materials, accessories and documents provided by the manufacturer. Postage fees for all returns and exchanges must be covered by the customer.
we only accept exchanges if the item is damaged for not fit for purpose and returned within 7 days of purchase with proof of payment..
If our labels are damaged or removed from the product – the warranty becomes void.
We strongly recommend the use of a courier for returns or that items are returned via recorded delivery that can provide you with a proof of delivery and peace of mind.
Mothers Goodies will not be held responsible for items lost or damaged in transit.
All returns are to be paid for by the customer/sender. We are unfortunately unable to refund you postal fees.
Any product returned found not to be defective can not be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced and may be returned at the customers expense.
If you are returning items for exchange please be aware that a second charge may apply.
For reasons of hygiene and public health, refunds/exchanges are not available for Bath Salts, Bath Bath Bombs, soap or Bath Melts, (this does not apply to faulty goods – faulty products will be exchanged like for like)
We try very hard to ensure that you receive your order in pristine condition.
If you do not receive your products ordered. Please contact us IMMEDIATELY. In the unlikely event that the product arrives damaged or faulty, please contact Mothers Goodies with in 24 hours of receiving the item, this will be given special priority and you can expect to receive the correct item within 72 hours.
We ask you please to take precautions when using Mothers Goodies Candles as Wax and wicks can be dangerous when burnt or if used incorrectly. Please always insure you place your candles and melts in a safe place away from animals and children. Avoid burning candles in drafts and uneven surfaces & never leave burning items unattended.
Although we take considerable care at Mothers Goodies to use natural ingredients, tested skin safe fragrances and natural colours, we would like to advise we recommend you preform a skin test before use of any item if you are are worried you may be allergic to, or any of the ingredients. We generally recommend that bath Products are suitable for children and persons with sensitive skin, as we have confidence in our products, if you however are unsure please see the ingredients label and preform a skin test before hand.
At present Mothers Goodies only sends goods within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us your requirements.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.We do not share your details or will not hold your details on file.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Mother Goodies uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behaviour of our registered users
* To perform other such general marketing and promotional focused on our products and activities.
Conditions Of Use
Mothers Goodies provide their services to you subject to the following conditions. If you visit our shop at Mothers Goodies you accept these conditions. Please read them carefully, Mothers Goodies controls and operates this site from its premises within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own risk responsible for compliance with applicable local lands.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Mothers Goodies are protected by international copyright laws.
License and Site Access
Mothers Goodies grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Mothers Goodies.
Mothers Goodies attempts to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Mothers Goodies that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT and delivery.